Frequently Asked Questions

We've Got Answers

Everything you want to know about OlderNow, how it works, and how we keep our community safe.

Getting Started
Is OlderNow free to join?
Yes — creating your profile and browsing verified members is completely free. We'll introduce optional premium features in the future, but the core experience of connecting with real, verified people will always be accessible.
What age range is OlderNow for?
OlderNow is open to adults of all ages. Our community is built around people who are 40 and older, with the heart of our membership in the 50–70 range. If you're looking for a mature, serious connection with a verified person, you belong here.
Where is OlderNow available?
We launched in Florida and are expanding across the US. Members anywhere in the country are welcome — we're growing our community city by city and would love to have you as a founding member in your area.
How do I create an account?
Click Join Free and enter your name, email, and a password. From there, fill out your profile and complete ID verification — the whole process takes about 10 minutes. Once verified, you can browse and message other members.
Verification
Why do I need to verify my identity?
Verification is what makes OlderNow fundamentally different from every other dating site. It eliminates fake profiles, bots, catfishing, and romance scammers before they can do any harm. When every person on the platform is verified, the entire dynamic of online dating changes — it becomes genuinely trustworthy.
What documents do I need to verify?
A US driver's license (front and back). You'll also need to be on a device with a working camera for the liveness check and selfie steps. The whole process is done in your browser — no app download required.
Is my ID stored on OlderNow's servers?
No. Your ID images are transmitted directly to our verification partner, PeabodySecure, for processing. OlderNow does not retain copies of your ID documents. We only store your verification result (passed, pending review, or failed) and the date it completed.
How long does verification take?
Most verifications complete in under five minutes. Occasionally, if a sanctions screening returns a potential match, your account will be placed in pending review — a human reviewer will check it and you'll receive an email within 24 hours.
What if my verification fails?
You can try again. Common reasons for a failed verification include poor lighting during the selfie, an unclear photo of the ID, or the camera not capturing the liveness action clearly. Make sure you're in a well-lit space and that your ID is flat and fully visible. If you continue having trouble, contact us at support@oldernow.com.
Privacy & Safety
Who can see my profile?
Only verified OlderNow members can view your profile. Your profile is not visible to the general public, search engines, or anyone who hasn't created and verified an account.
Can I block someone?
Yes. Blocking is available on every member profile. A blocked member cannot view your profile or send you messages. Blocks are immediate and permanent unless you choose to remove them.
How do I report someone?
Use the report button on any profile or message thread, or email our safety team directly at safety@oldernow.com. We review every report, typically within a few hours.
Does OlderNow sell my data?
No. We do not sell, rent, or trade your personal information to any third party. See our Privacy Policy for full details on how your data is handled.
Your Account
How do I update my profile?
Go to My Profile from the navigation menu. You can update your bio, photos, age range, and location at any time. Changes are saved instantly.
Can I delete my account?
Yes. Email support@oldernow.com with your request and we'll permanently delete your account and all associated data within 5 business days, in accordance with our Privacy Policy.
I forgot my password. What do I do?
Email support@oldernow.com and we'll help you reset it. Password reset via email is coming soon as a self-service feature.

Still Have Questions?

We're a small, founder-run team and we read every email personally.

support@oldernow.com